We loved this hotel. We stayed for four nights at the end of May. The weather was hot and humid, but the pool was fantastic, and we used it frequently. The property is quiet, peaceful, and relaxing. Our room (and bathroom) was beautiful, right off of the pool area, and super clean and welcoming.
The staff at the restaurant and the front desk are fantastic, accommodating, and just genuinely very lovely and thoughtful with their cozumel sightseeing tours tips. The location is toward the end of the Tulum town area, and further from the beach than we thought. But it wasn’t a problem once we rented a scooter, or took a taxi. They have free bikes that their guests can borrow, but they are somewhat old and weathered. However, our overall experience at Coco Hacienda was excellent!
The service, rooms, restaurant, and grounds are all top notch. This place punches well above its class and is more like a 5-star hotel than other more pricey homes in the area. I recommend it without reservation after staying ten days over New Years.
The location at the end of Tulum town makes it a quiet and lush sanctuary, yet it is a 10-minute walk into the town center. There are ample protected parking and a supply of bicycles to borrow—which I recommend. You need an excellent car to enjoy yourself and get to ruins, cenotes, and magnificent beaches.
You can use the beach clubs at the two other CoCo sister properties. I prefer to stay at Hacienda and commute to Limited and Village. They are on the beach road, which is always heavily trafficked. Plus, the main beach is not great for anything but drinks and sunbathing. You’ll want to ask the fantastic front desk staff for advice on nearby good beaches like Xpu Ha and the like.
The bedrooms and baths in the palapas are fantastic. Just stunning and the maid service is excellent.
What makes the place is the management and the front desk staff. Adrian and his team of Jafet, Mari, and Eleonora are just splendid. We felt like we became a family the moment we arrived. They arranged everything we needed for day trips to Mayan ruins, secret beaches, cenotes, diving, snorkeling and sail boating—and dinner reservations when we could pull ourselves away from the delicious onsite Paloma.