My experience at Coco Tulum was fantastic, well above expectations. Location: Brilliant location, in the middle of the hotel zone with a beautiful, clean beach and elegant yet straightforward facilities. Very easy to cycle anywhere (the hotel staff can organize bike rentals) and very close to the best restaurants and beach clubs!
Facilities: I stayed twice in Coco Tulum, both in a Cabana with shared bathroom and also an ocean view room with a private bathroom. Although I have not been used to bathroom sharing, the facilities were very close to the cabana, always clean, and it was much easier than I thought overall. For my last night, I got to an ocean view room, which was incredible! The hotel is beautiful, simple, and authentic with a real jungle vibe. Stylish yet unpretentious, simple yet elegant-just amazing.
Staff: The staff at Coco Tulum were incredible. They made a difference! Always available to help, very polite and kind, with a personal touch in how they treat their guests. At Coco Tulum, I felt like a valued guest that the staff strived to please both by helping to accommodate any request but also with their fantastic cozumel snuba diving recommendations.
Fernando and Yasmin were lovely (along with everyone else but unfortunately I don’t remember names), and they made a difference in both my stays.
This trip was our first time in Tulum, and thanks to Coco Tulum, we had an enjoyable time here. Our room was beautiful, the beach was quiet and peaceful, and the staff was accommodating, and gave us great recommendations. We would stay here again.
Luisa at the reception was the sweetest. She upgraded our cabanas with private bathroom. The staff also helped set up an impromptu surprise for my boyfriend’s birthday. I will stay here again next time. Amazing experience!
This trip was our first time in Tulum, and thankfully, we stayed here. Our room was beautiful, the beach was quiet and peaceful, and the staff was accommodating. They helped us get reservations at the best restaurants in town, And gave us great recommendations. The hammock on the beach were a great place to read a book with faint music in the background. The beachside bar had great cocktails, and the wait staff was exceptional.